Light-touch, preventative support for families at the earliest stages of need, including those who are:

• waiting for assessment or diagnosis

• exploring self-identification

• unsure where to turn or what to do next

As a starting point, families are supported in understanding and accessing statutory services where appropriate. However, many services are under significant pressure, and families often experience long waits and limited contact.

We also believe that one of the most helpful first steps for any family is to read and order STRM’s Supporting Your Neurodivergent Child resource.The guide helps families understand neurodivergence, recognise strengths and needs, and begin making supportive changes at home and school, without waiting for a diagnosis.

During this time, families frequently return to STRM for peer connection, reassurance, and practical guidance , along with support to make sense of what they are noticing and to explore available options.

STRM’s holistic, family-centred support complements statutory and medical models, helping families feel informed, connected, and supported while formal pathways progress.

Our work is grounded in a strengths-based, non-deficit model that recognises abilities, radical resilience, and potential, not problems or labels.

This approach helps families access the right support at the right time, while reducing confusion, overwhelm, and escalation.