About SEND the Right Message Charity SEND the Right Message (STRM) is a charity run by parents, for parents. We know what it’s like to face challenges, and we’re here to make sure families don’t face them alone.

We offer friendly support, practical advice, and fun activities for neurodivergent and disabled children, young people, and their carers across Essex and Southend. Our aim is simple: to help families feel supported, included, and hopeful about the future.

Welcome to STRM – SEND the Right Message Charity

We’re so pleased you’ve found us — and we’d be delighted for you to join the STRM family, now over 1,300 strong across Castle Point, Rochford, and Southend.

STRM is a charity run by parents, for parents, supporting neurodivergent and disabled children, young people, and their families. By joining, you’ll have access to practical advice, emotional support, peer groups, activities, and resources designed to make the SEND journey less isolating and more hopeful.

At STRM, it’s all about Your Journey, Your Way. Whether you need guidance before or after diagnosis, help with benefits, inclusive family activities, or just a friendly place to talk, you’ll always find support that fits your family.

What We Do

We know every family’s journey is different. That’s why STRM offers a mix of support you can dip into when and how it suits you:

  • Before and after diagnosis – clear steps and guidance while you wait.

  • Money and benefits guidance – help with DLA, PIP, grants, Cost of Living Support &  Energy Advice

  • Support sessions – safe, supportive spaces to connect with others who understand and to get practical help.

  • Children’s activities – fun, inclusive sessions like our Bouldering Club.

  • Workshops and resources – including our Supporting Your Neurodivergent Child guide, co-written by our CEO and already used by 17,000 families across Essex, Thurrock, and Southend.

  • Online forum & digital Membership Zone – connect with other parent carers, share experiences, and access resources 24/7.

What Happens When You Join

Joining STRM is free — and it unlocks a whole world of support for you and your family:

  1. Carers short breaks – time out just for carers (if opted in).

  2. Membership Zone – 24/7 access to guides, tools, and money and benefits guidance (DLA, PIP, grants, and financial planning).

  3. Online forum – connect with other parent carers, ask questions, and share experiences.

  4. Support sessions – safe, supportive spaces where you can talk, learn, and get practical help.

  5. Children’s activities – fun, inclusive sessions like bouldering and sensory play.

  6. Priority Services Register – we’ll register your household for extra support in case of energy or water emergencies.

  7. Regular updates – news, workshops, and activities straight to your inbox.

 

Your Journey, Your Way

Because it’s Your Journey, Your Way, you choose what works for you. However you connect, you’ll always find understanding, encouragement, and practical help.

About Us

SEND the Right Message Charity is a ‘by parents and for parents’ charity supporting families with children and young people with specific educational needs or disabilities (SEND) in Southend, Castle Point & Rochford Districts.


Register with us

Register once to unlock access to our booking system, digital resources, and a full range of support services.

Donate

As a not-for-profit organisation, we do not receive any statutory funding from Local Authorities or the NHS. We rely heavily on donations and the time-consuming grant funding process. Please find out how you can support us so we can help you.
We are a ' by parents for parents' registered charity.

Our goal is to improve the lives of families in Southend, Castle Point and Rochford districts where a child has been identified or suspected as having specific educational needs and/or disabilities by providing support services and training.

Pre-diagnosis and post-diagnosis support, plus what to do 'while you are waiting'.