Compliments, Comments and Complaints
At STRM – SEND the Right Message, we welcome feedback about our services, projects, and activities.
Whether you would like to share a compliment about a positive experience, offer a comment to help us improve, or file a complaint about something not meeting your expectations, we want to hear from you.
We are committed to listening, responding fairly and respectfully, and using feedback to learn and improve our support for families and the community.
Please get in touch: [email protected]
We are always grateful to receive comments and compliments.
If your feedback relates to an individual member of staff or a volunteer, we will pass this on to their line manager so it can be acknowledged and shared appropriately. All written comments and compliments will be acknowledged by the relevant manager wherever possible.
A complaint is an expression of dissatisfaction about the actions, services, decisions, or lack of action by STRM, its staff, volunteers, or representatives.
We aim to handle complaints in a timely, fair, and transparent way and take reasonable steps to resolve matters wherever possible.
A copy of our Complaints, Comments and Compliments Policy is available on request.
