Thank you for considering registering with STRM - SEND the Right Message Registered Charity. STRM continues to develop a range of support activities for families with children or young people with specific educational needs and/or disabilities in Southend, Castle Point & Rochford districts. Every referral is important, if you need support in filling out the below form, please do get in touch with us and we would be happy to help you. We cannot stress enough the importance of providing the right information so that we can provide the best possible support possible.    If you are a new member, you will receive a welcome email at the start of the working week. STRM email information is sent regularly from the email [email protected]     What can you access by registering?   
  • Face-to-Face Parent Carer Support Sessions
  • Online Parent Carer Support Sessions
  • Specialist Talks & Training
  • Disability Benefit Service
  • Family Support Worker Appointments
  • Bouldering Club at Indirock
  • Financial Crisis Support
  • Digital Poverty Support
  • Foodbank Referrals
  • Newsletters
  • Community event
  • Wellbeing events at Labyrinth House
  • Membership Zone - Families can benefit from access to our electronic resources and bookable events. The membership zone is designed so that all our information is in one place and is easily accessible. Invitations to be involved in:
    • Pilot Projects
    • Community Events
    • Household Support Fund
  • Plus, regular relevant up to date news, events, or services we hear about locally.

Your Account

Please choose a username and password to use for your STRM Support account, if you're not sure of a username to use please use your email address.

Parent Carers Information

The following fields request information about you and will provide us with the methods we would need to be able to reach out to you.
Send the right message support only covers the Castle Point, Rochford and Southend areas.
We may require evidence of your current financial support to help you further or provide crisis support*, if this is the case would you be happy to provide us a picture or scan of your current financial support letters? *case by case basis

Disclosure Agreement

STRM takes your privacy very seriously. The information you provide will be held under the Data Protection Act 1998. STRM would like to keep in touch about our activities. If you agree that we may hold your information for the purpose of STRM administration and may contact you by post, telephone, email, text message and/or other electronic means please tick the below box:

Storing Information 

Your records are held by SEND the Right Message on a computer or work phone. Every computer or work phone is password protected.  We use them to record decisions and plans that have been made to ensure we are providing the right type of support for you and your family. SEND the Right Message captures anonymous data like age, location, diagnosis etc to help us monitor where our services could improve and to give vital statistics to our funders to let them know how we are performing. I give my consent for SEND the Right Message to store records of our work together on SEND the Right Message central computer system and mobile phone, in line with GDPR guidelines:

Information Sharing

How will we use the information about you? Process your membership and any other services we offer to you (if you agree). STRM may share your information within our charity only. We will not share your details for marketing purposes outside of our group. Please read our Privacy Policy on STRM website for further information about how we use your data.


As an organisation we respect your privacy and will always aim to work confidentially. We will only share information with your consent.  However, if we have concerns about the safety of you or children we have a duty to report this.  We will always discuss any safeguarding concerns with you before doing this unless doing so puts you and/or your child at risk of significant harm.
Please consider donating
As a small organisation, we do not receive a lot of funding, so we rely heavily on donations. We also recognise that everyone’s circumstances are unique, and we don’t want to exclude anyone from becoming a member, so we are offering a ‘pay it forward’ scheme. We understand not everyone can give support right now, but we'd greatly appreciate if you'd let us know you would like to donate in the future too.