Coffee Mornings

Available for parent carers in Castle Point, Southend & Rochford Districts.
Come along to our Caffeine & Conversation Support Session. These sessions are for parents to receive advice, tips, and validation, or just a chance to chat, rant, or sit down with a drink.
It is a safe space to share parent tips and experiences and encourage each other.
No diagnosis is needed.
For those unable to come along in person, we also offer online sessions in the evening. Sessions are on the fourth Thursday of the month.
Thursday 23rd November, 8 pm-9.30 pm
Next Drop-in Sessions
Frequently Asked Questions

Does my child need a diagnosis to attend?

Not at all. Diagnosed or suspected is fine.

Do I have to book?

You may have to book some sessions, but others will drop in. Please refer to the Membership Zone.

Can I bring my baby?

Of course, we welcome all ages.

Do I have to stay for the whole time?

You can come and go as you please.
Our Disability Benefits Advice is a free service for residents of Southend, Castle Point & Rochford Districts when you have registered with STRM.
We have a Disability Benefits Advice Service that can offer a variety of advice and support regarding:
  • Child Disability Living Allowance
  • Carers Allowance
  • Family Fund
  • Blue Badge 
  • Financial Advice
  • Foodbank Referrals
  • Data SIMs
  • Legitimate Crisis Support

Our services aim to assist families with Specific Educational Needs and Disabilities (SEND) to understand their rights and options when social workers or the courts are involved in their child’s welfare. We provide walk-through sessions to help parents understand legal documents. Additionally, we can offer support with any housing issues that may arise.

We have designed this service to prevent problems from escalating, promote best practices, give informed choices, and help you be treated fairly.
Note: This is not an advocacy service. STRM is unable to attend meetings.

We regularly host specialist talks and training events. These are responsive to the ever-changing needs of our families.

  • Q&A session with Kimberley Hircock from Birkett Long Solicitors. The talk will be a Q&A and information session about EOTAS versus EHE. EOTAS – Education other than at school versus EHE – Elective Home Educated. Friday 10th November 2023, 10 am to 12 pm at Labyrinth House, 258 Westborough Road, Westcliff, SS09PT
  • Q&A session with Jacqui Van Rossum, Acting Chief Executive of NELFT, with team members. They provide the service SET CAMHS, previously known as EWMHS. Friday 13th October 2023, 10 am to 12 pm at Labyrinth House, 258 Westborough Road, Westcliff, SS09PT
  • Information session with NYAS and Inclusive Communication Essex. Friday 8th September 2023, 10 am to 12 pm at Labyrinth House, 258 Westborough Road, Westcliff, SS09PT
  • Q&A session with the Lighthouse Centre – Essex Partnership University Trust (EPUT). Friday 14th July 2023, 10 am to 12 pm at Labyrinth House, 258 Westborough Road, Westcliff, SS09P

Sometimes families cannot afford a smartphone/computer or data/broadband. This is essential in managing benefits claims, finding and applying for jobs, and getting qualifications that can lead to work or better pay.

STRM has partnered with the Good Things Foundation to offer free internet data for our SEND parent carers in Southend, Castle Point, and Rochford Districts.

STRM members can receive 20GB of data, free texts and calls, or up to 24GB of data, from either Three, O2, or Vodafone, with a free SIM card for their phone.

Please complete the contact form if you are digitally excluded and need support.

At STRM, we understand the actual cost of disability. Evidence has repeatedly shown that there are increased costs when either a parent or child is disabled.

Furthermore, this financial burden is disproportionally higher than those of families without disabled family members.

To support our families, we regularly invest time in seeking sources of funding to address these inequalities. Registering with the charity allows you to be invited to apply.

We have received funding from Southend Emergency Fund for our Southend families, where we supplied the below items:

Summer Project July 2022

Summer Fuel Voucher

Supermarket Vouchers

Winter Warmer Project Dec2022

Supermarket Vouchers

Winter Fuel Voucher

Children’s Warmies & Blankets


Draft Excluders

Children’s Winter Coat Voucher

Mattress Warm Toppers

Health Inequalities Fund, in partnership with Southend City Council

Slow cookers

Electric Blankets

Click here to view our impact reports:

Summer Project 2022

Winter Warmer Project 2022

Food banks are community organisations that can help if you cannot afford the food you need. We can refer you after an appointment with our Disability Benefits Manager, or if you need crisis support, please complete the contact form if you are struggling.

STRM partners with St Vincent’s Southend, Southend Foodbank, Storehouse, and One Love Soup Kitchen.

Other Support

We can also help with other benefits, including Carer’s Allowance and applications to the Family Fund.

You can usually get Carer’s Allowance if all the following apply:

  • You are aged 16 or over
  • You are not in full-time education
  • You spend at least 35 hours a week caring for a disabled person

We can support individual families living in severe poverty. This means there is a lack of the basic facilities most of us take for granted and additional pressures such as domestic violence, disability, benefit pressures, or poor health in the family. STRM partners with local and national charities to provide this support, and there is a referral process issued by the Disability Benefits Manager.

Our partners

Fuel Crisis

Fuel Bank Foundation is the only UK charity to focus on the challenges of people living in a fuel crisis.

Relief of Child Poverty
Sunshine Baby Bank is a charity that supports children in poverty aged 0-5 years, including pregnant women, new parents, and households living in poverty.

Children in Need Emergency Essentials
This program provides items that meet children’s most basic needs, such as a bed, a cooker to give them a hot meal, clothing, and other items. These items are critical to children’s well-being in a crisis.

SEND the Right Message Charity will be working in partnership with Labyrinth House. Our new community office will collaborate with some exciting new partners and Sunshine Baby Bank.

Labyrinth House will be a family well-being, education, and therapeutic hub, embedded in the awareness of developmental and complex trauma, focusing on the early years and whole-family mental health. The Sunshine Baby Bank, a local charity registered in 2020, will come under Labyrinth House’s umbrella and operate from its premises. 

Click here to access their website.

Labyrinth House aims to be ‘one door’ for families seeking support with their emotional well-being, including with infants, children, and young people from conception through to age twenty-five. A focus on families supporting children with special educational needs and disabilities; on children and young people who have experienced developmental trauma; and on children and young people on the edge of care, in care, and/or care-experienced will also be paramount.

Labyrinth House aims to offer workshops, courses, mental health-focused social and cultural events, drop-ins, family, group, and one-to-one therapeutic sessions, parent groups, specialist therapeutic yoga, and printed materials on a range of topics related to emotional health and well-being.

SEND the Right Message Charity has been here since the middle of September 2022, promoting our core goals of early intervention, identification, and bespoke services for SEND families.

Labyrinth House hours are Monday to Friday, 9 am-5 pm.

Join us for a festive evening at Labyrinth House on Tuesday, 12th December. You'll have a great time and support a wonderful cause that helps those in need during this festive season. 🎄🎅
We have The Art Ministry at our event to entertain the children with fun art sessions. 🎨 While the kids enjoy their time, you can indulge in mulled wine, minced pies, and cake, all included in the ticket price.
Get into the holiday spirit with festive music by Marcia Carr. 🎤
Adult tickets are reasonably priced at £5, and children can attend for free! They will even receive a complimentary free drink and art session. 🎫
Choose from three time slots: 6 pm - 7 pm, 7 pm - 8 pm, or 8 pm - 9 pm.
The event will take place at Labyrinth House, located at 258 Westborough Road, Westcliff, Essex, SS0 9PT.
Don't miss this opportunity to enjoy the festivities while supporting a great cause. Book your tickets now at
With your ticket, you will receive a cup of mulled wine or a hot drink, a mince pie or cake, and three gifts wrapped!